Build a hearing practice that runs on systems — not on you.
Evear is the consulting partner for private audiology and hearing-aid practices. We pair
25 years of hearing-industry operations leadership with two platforms built for this
industry alone — OViz for the patient consult and HearX
for patient acquisition — so your clinic opens faster, converts better, and scales without
you in every room.
Complimentary 45-minute session with the founder · No obligation · No sales handoff
25+ years in hearing healthcare
$160M+ operations led
3 clinics built, scaled & sold
ISO 13485 · MDSAP · GMP
Clinic Audit — scorecard
Evear engagement, stage 01
Patient acquisitionEnquiry → booked
Consult conversionConsistency across chairs
Operational flowIntake · scheduling · follow-up
Compliance & documentationSOPs · QMS readiness
Stage 01
Twelve operating areas, scored. Every engagement starts here.
$160M+
Annual operations under full P&L ownership at Oticon Canada (Demant Group)
150+
Professionals led across manufacturing, logistics, quality and distribution
3
Hearing clinics founded from the ground up, scaled to profit, and sold
18 mo
From first clinic doors open to a profitable, multi-site operation
Why Evear
Most consultants have never signed a clinic lease.
Evear was founded by someone who has signed three — and who spent the eighteen years before that running the operations that supply them.
Steve Lemonius spent eighteen years inside the hearing industry's supply chain before he
ever ran a clinic. At Oticon Canada he held full P&L accountability for
consolidated operations serving six wholesale business units — $160M+ in annual
revenue and 150+ people across manufacturing, logistics, quality,
warehousing and distribution — reporting directly to the President.
The operating model he designed there, Demant Group Services, became the
group's global benchmark and was replicated in Japan, Denmark and Australia. Along the way:
$3M+ in documented cost savings through LEAN Six Sigma, $1.7M
cut from inventory carrying costs, custom order turnaround reduced from 12+ days to
three, inventory shrinkage taken from $1.4M to $25K, and two
facilities carried through certification from ground zero with zero major
non-conformances.
In 2020 he crossed to the other side of the counter. He founded Evear Hearing Inc.
and built three retail clinics from nothing — site selection, lease negotiation, SOPs, digital
systems, hiring, marketing, the lot. The business reached profitability within 18
months and was sold in 2025.
That is the difference. Evear does not hand you a playbook written from the outside. Every
recommendation here has already been carried — through a factory floor, through a regulatory
audit, and through a Saturday morning with an empty schedule.
M.Sc. Technology Management — Wilfrid Laurier
Six Sigma Black Belt — Schulich
Project Management — Schulich
Operations Leadership — Queen's Smith
ISO 13485 · MDSAP · GMP
LEAN Manufacturing Certified
What we do
Three pillars. One operating system for your practice.
Clinics rarely stall for lack of clinical skill. They stall because the operations, the
patient conversation and the pipeline were never designed to work together. Evear builds
all three — and hands you the tools to run them.
Powered by OViz
Process improvement
Your best clinician's consult should not be your best-kept secret. OViz turns the results
your team already captures into a structured, evidence-informed conversation every provider
delivers the same way — then tracks what happened next.
Digital patient intake completed before the appointment, by secure link or in-clinic kiosk
One guided consult flow, from results through to a printed take-home report
Outcome tracking, so you can show what your care actually changed
Multi-location administration with role-based access and a full audit trail
Location two is where most practices discover that location one was held together by the
owner. We build the systems before you need them — from site selection through to a
management layer that does not require you in the room.
Site selection, catchment analysis and lease negotiation support
SOP library, quality processes and compliance documentation built to survive an audit
Budgets, KPI dashboards and financial forecasting you will actually use
Hiring, onboarding and clinician development frameworks
Turnaround engagements for locations that are underperforming
Referrals and word of mouth are wonderful until the month they are not. HearX puts a
branded two-minute hearing check on your website — turning quiet curiosity into a named
lead in your inbox, with the data staying in your hands rather than a lead broker's.
A calibrated online hearing check, branded with your clinic's logo and colours
One public link plus a drop-in website embed — no rebuild, no developer
Every completed check emails the patient a result and notifies your clinic
Leads land in your own dashboard with a result profile attached — never a shared pool
Ready-made, compliance-safe copy for your website, email, social and SMS
Both platforms are built and maintained by Evear, for hearing clinics only — not a generic
healthcare CRM bolted onto your workflow.
OVizoviz.ca
Make today's results impossible to ignore.
OViz sits in the moment that decides everything — the results conversation. It takes the
measurements your clinic already captures and turns them into clear, evidence-informed
projections a patient and their partner can see and talk through. Supplier-neutral,
clinician-led, and identical in every chair and every location.
One guided consult, start to finish
Intake, clinician inputs and the results conversation move through a single wizard that ends in a take-home report the patient walks out with.
Five projections, one conversation
Brain Battery, Word Understanding, Conversation Access, the Partner Impact Mirror and the Real-Life Listening Map translate clinical numbers into everyday consequences.
Intake done before they arrive
Send a secure intake link or run the in-clinic kiosk, so chair time goes to the conversation instead of the clipboard.
Outcome tracking that proves value
Follow what changed after fitting and turn it into evidence — for referrers, for staff development, and for your own decisions.
Multi-site ready, private by design
Role-based access, per-location administration and team invites. Ear-fit photos held in private storage behind a recorded consent workflow, with clinic data isolated at the database layer. COSI questionnaire builder available as an add-on.
How hard the brain is working to listen, today and over time.
Word Understanding
A clear scenario for everyday speech clarity.
Conversation Access
How far comfortable hearing reaches in real situations.
Partner Impact Mirror
The shared, day-to-day effect on the people closest by.
Real-Life Listening Map
The patient's own listening priorities, ranked in their words.
Interface illustration. Supplier-neutral and clinician-led — OViz presents projections for discussion; it does not give automated clinical advice.
HearXhearx.ca
A two-minute hearing check that fills your diary.
HearX is Evear's patient acquisition engine. A visitor puts on the headphones they already
own, calibrates the volume, and works through six real-world listening checks — about two
minutes, on any phone or laptop. They get a clear result and a recommended next step. You
get a named lead in your inbox with their hearing profile attached.
A real test, not a quiz
Calibrated audio assets and six real-world sounds — rumble, whispers, speech, keys — scored consistently across low, mid and high frequencies, then classified into clear hearing profiles.
Your clinic's brand, your own link
Every clinic gets a public screener page carrying its own logo and colours, plus a QR code for print. It is your front door, not a directory listing.
Embeds into the website you already have
A drop-in embed script, a button, a menu link, or an on-site tablet in the waiting room. No rebuild, no developer, no migration.
Two emails fire on every completion
The patient receives their result and a recommended next step; your clinic receives a structured lead notification, ready for follow-up. Growth adds automated follow-up sequences and conversion analytics.
The leads are yours
Every enquiry is stored in your own dashboard — never a shared pool you bid against. Multi-location groups get a centralised dashboard, CRM integrations and webhook/API access.
Plans from $59/month · 14-day free trial on Starter · Multi-clinic management on Pro
hearx.ca / your-clinic
1
Headphones on, volume calibrated
A short calibration tone sets a comfortable listening level.
~20s
2
Six real-world listening checks
Low, mid and high frequency sounds, scored consistently.
~2 min
3
Instant result, emailed to the patient
A plain-language profile plus a recommended next step.
Instant
4
Structured lead reaches your clinic
Notification email and a dashboard record with the result profile.
Your CRM
Interface illustration. HearX is a screening experience, not a medical diagnosis — patient-facing copy and clinic marketing assets are written to stay compliant on that point.
How we work
A four-stage engagement, built on 25 years of running operations
No ninety-page report you will never open. Each stage ends with something implemented and
a decision you can act on.
01
Clinic Audit
Week 1–2
We map what is actually happening — not what the org chart says.
Patient journey walked end to end, from first enquiry to follow-up
Financials, KPIs and chair utilisation reviewed
SOP, compliance and documentation gaps identified
Marketing spend traced through to booked appointments
02
Growth Blueprint
Week 3–4
A prioritised plan with the numbers attached, sequenced by impact.
Ranked opportunities, each with effort and expected payback
Target operating model defined per location
Tooling decisions made: OViz, HearX, or both
Budget, milestones and a named owner for every item
03
Implementation
Month 2–4
We are in it with you. Systems get built, teams get trained, processes go live.
SOPs written, documented and rolled out to the floor
The compounding stage: tighten the loop, then repeat it in the next location.
KPI review cadence embedded with your leadership team
Outcome data reviewed and acted on, not filed
New location, acquisition or expansion planning
A LEAN continuous-improvement rhythm your team owns
Our commitment
Fixed scope. Fixed fee. Your data stays yours. Engagements are scoped and
priced before we begin, and everything we build with you — SOPs, dashboards, campaign assets,
patient data — belongs to your practice on day one and on the day we finish.
A complimentary 45-minute working session with Steve. Bring your numbers and your
frustrations — you will leave with three specific things to change, whether or not we
end up working together.
You'll speak with Steve, not an SDR. Every audit call is run by the founder. No discovery-call handoff, no junior consultant reading a script.
Come with questions, leave with actions. Three prioritised recommendations you can implement yourself — written up and sent to you afterwards.
No pressure, no lock-in. If Evear is not the right fit for where your practice is, we will say so on the call and point you somewhere better.
Confidential by default. Everything you share about your practice stays between us. Non-disclosure agreement available on request.
Request your audit
We reply within one business day with two or three times that work.
Evear · Mississauga, Ontario · Working with hearing practices across Canada
