A benchmark, not a guess
Our own clinics reached profitability within 18 months. Your plan is built against that number.
Hearing health consultancy · Product design · Software development · Custom device build
We build the technology that moves hearing care forward.
Operations consulting for hearing practices — plus software of our own, including OViz, our consult platform.
Complimentary 45 minutes with the founder · No obligation
- 25+ years in hearing healthcare
- ISO 13485 · MDSAP · GMP
- Founder-led, start to finish
Why you need Evear
Every clinic runs on a system. In most, that system is the owner.
When booking, the consult and follow-up live in people's heads, growth stops the day you step out of the room. We turn how your best people work into processes the whole team runs — so the clinic keeps improving when you are not in it.
Compliance that has survived real audits
ISO 13485, MDSAP and GMP — from running regulated operations at national scale, not a textbook.
One point of accountability
The person who scopes your engagement delivers it. No account team, no rotating juniors.
What we do
Four disciplines. One operator.
Most practices and start-ups have to hire a consultant, a designer, a development shop and a manufacturer separately — then manage the gaps between them. Evear covers all four, because the same person has worked every side of this industry.
Consultancy
Hearing health consultancy
End-to-end consulting for hearing healthcare businesses — start-up and expansion planning, LEAN Six Sigma operational audits and regulatory groundwork, from someone who has run the operations side of this industry, not studied it.
- Clinic start-up and expansion strategy
- LEAN Six Sigma operational audits
- ISO 13485 · MDSAP · Health Canada guidance
Design
Product design
We design the patient-facing and clinical workflows behind our software — turning technical hearing-test data into visuals a clinician can walk a patient through in the room, built for how a consult actually runs.
- Patient-facing visual design
- Clinical workflow design for consult-room use
- Informed by clinic-floor experience
Engineering
Software development
Evear designs and ships its own software for hearing healthcare. OViz is engineered end-to-end, by people who understand the consult it supports.
- Full-stack product development
- Built and maintained by the team that designs it
- Iterated against feedback from practising clinicians
Device
Custom hearing device design & build
Custom hearing products taken from concept to something you can actually ship — ITE, ITC, CIC and IIC shells, earmoulds and hearing protection. Design, the 3D-printed production workflow, equipment and supplier qualification, and the regulatory file, led by someone who has commissioned exactly this for the Canadian market.
- Concept and prototype through to a first production run
- 3D scan or impression intake, shell and faceplate workflow
- Facility, equipment and supplier qualification
Inside the platform
The tool your practice runs on
Made by Evear for hearing clinics only — not a generic healthcare CRM bolted onto your workflow.
OViz oviz.ca
Make today's results impossible to ignore.
OViz sits in the moment that decides everything — the results conversation. It turns the measurements you already capture into projections a patient and their partner can see, talk through, and act on.
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One guided consult, start to finish
Intake, clinician inputs and results move through a single wizard that ends in a take-home report.
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Five projections, one conversation
Brain Battery, Word Understanding, Conversation Access, the Partner Impact Mirror and the Real-Life Listening Map turn clinical numbers into everyday consequences.
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Intake done before they arrive
A secure link or in-clinic kiosk, so chair time goes to the conversation instead of the clipboard.
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Outcome tracking that proves value
Follow what changed after fitting — evidence for referrers, staff development and your own decisions.
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Multi-site ready, private by design
Role-based access, per-location administration, a full audit trail, and consent-gated private photo storage.
Consult — take-home reportStep 4 of 4
Brain Battery
How hard the brain is working to listen, today and over time.
Word Understanding
A clear scenario for everyday speech clarity.
Conversation Access
How far comfortable hearing reaches in real situations.
Partner Impact Mirror
The shared, day-to-day effect on the people closest by.
Real-Life Listening Map
The patient's own listening priorities, ranked in their words.
Interface illustration. Supplier-neutral and clinician-led — OViz presents projections for discussion; it does not give automated clinical advice.
How we work
Four stages, each one ending in something you can use
No ninety-page report you will never open. Every stage closes with work implemented and a decision you can act on.
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01
Clinic Audit
Week 1–2
We map what is actually happening — not what the org chart says.
- Patient journey walked end to end, from first enquiry to follow-up
- Financials, KPIs and chair utilisation reviewed
- SOP, compliance and documentation gaps identified
- Marketing spend traced through to booked appointments
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02
Growth Blueprint
Week 3–4
A prioritised plan with the numbers attached, sequenced by impact.
- Ranked opportunities, each with effort and expected payback
- Target operating model defined per location
- Tooling decided where it earns its place — OViz included only where the audit justifies it
- Budget, milestones and a named owner for every item
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03
Implementation
Month 2–4
We are in it with you. Systems get built, teams get trained, processes go live.
- SOPs and custom processes written, trained and running on the floor
- OViz configured, clinicians trained, consult standardised
- Scheduling, pricing and hiring changes from the Blueprint put in place
- Weekly working sessions — not status calls
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04
Scale & Optimise
Ongoing
The compounding stage: tighten the loop, then repeat it in the next location.
- KPI review cadence embedded with your leadership team
- Outcome data reviewed and acted on, not filed
- New location, acquisition or expansion planning
- A LEAN continuous-improvement rhythm your team owns
Our commitment
Fixed scope. Fixed fee. Your data stays yours. Priced in writing before we begin, and everything we build — SOPs, dashboards, data — belongs to your practice from day one.
Book a ConsultationGrowth model
What one bottleneck is worth over a year
Four numbers from your clinic today. Move one of them and see the arithmetic impact over twelve months.
Your clinic today
Now change one thing
Today
- Booked appointments
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- Fittings
- —
- Annual revenue
- —
With that one change
- Booked appointments
- —
- Fittings
- —
- Annual revenue
- —
Worth per year
$0
Move a slider to see what changes.
A model built from the four numbers you entered — everything else held constant. It is arithmetic, not a forecast, and not a promise of results.
Straight answers
The questions owners actually ask
Including the one everybody wants answered first. If yours is not here, email sl@evear.ca and you will get a real reply.
How engagements are priced
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Stage 01
Clinic Audit
Complimentary. Nothing is billed for it and nothing is owed afterwards.
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Stage 02
Growth Blueprint
A fixed fee, agreed in writing before it starts, scoped from what the audit actually found rather than a standard package.
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Stage 03+
Implementation
Fixed scope and fixed fee, per location. No hourly billing and no open-ended retainer.
What does an engagement cost?
It depends on how many locations you run and what the audit finds, so there is no rate card. The Growth Blueprint is quoted from the audit itself, and you will have that figure before you commit to anything — the structure is set out above.
Do I have to use OViz?
No. The consulting stands on its own, and a lot of what we fix — scheduling, pricing, SOPs, hiring, margins — has nothing to do with software.
We recommend OViz where it solves a problem the audit actually found. If you have just invested in other systems, we work with what you have.
How long does it take?
Audit: weeks one to two. Growth Blueprint: weeks three to four. Implementation: typically months two to four, depending on locations and scope. Scale & Optimise is ongoing, and set up so that your own team runs it.
I only have one clinic — or I haven't opened yet. Is this for me?
Yes to both. Pre-launch is the cheapest moment to build systems once instead of unpicking them later — and single-location practices usually hold the largest margin gains, precisely because everything still runs through the owner.
Do you work outside Ontario?
Yes. We are based in Mississauga and work with hearing practices across Canada. Most of an engagement runs remotely, with on-site time where it earns its keep — usually the audit itself and the go-live moments.
Who actually does the work?
The founder, personally. What you agree in the audit is delivered by the same person, with nothing handed off to an account team or a junior once you sign.
What happens to everything you build with us?
Your practice owns it — SOPs, dashboards, campaign assets and patient data included — and that does not change when the engagement ends. You are never locked out of your own operating system.
What actually happens on the audit call?
It is a working session, not a discovery call. Bring whatever numbers you have — enquiries, booking rate, consult-to-fitting, chair utilisation — and we work through where the constraint actually sits. It is also a fit check in both directions: if Evear is not right for your practice, you will hear that on the call.
Is what I share confidential?
Yes. Everything you share about your practice stays between us, and a non-disclosure agreement is available on request — just ask before the call.
Start here
Book a Consultation
A complimentary 45-minute working session with our founder. Bring your numbers — leave with three specific things to change, whether or not we work together.
- The founder, not a sales rep. Every call is run by the person who would do the work.
- Actions, not a pitch. Your three recommendations are written up and sent to you afterwards.
- No pressure, no lock-in. If we're not the right fit, we'll say so and point you somewhere better.
- Confidential by default. NDA available on request.
Steve Lemonius
Founder · 25+ years in hearing healthcare operations
Request your consultation
We reply within one business day with two or three times that work.
Evear · Mississauga, Ontario · Working with hearing practices across Canada
Clinic scorecard
Score your clinic across the same four areas
Ten questions, about ninety seconds, and you see the result without handing over an email.
Clinic Audit — scorecard
Evear engagement, stage 01Patient acquisitionEnquiry → booked
Consult conversionConsistency across chairs
Operational flowIntake · scheduling · follow-up
Compliance & documentationSOPs · QMS readiness
Stage 01
Twelve operating areas, scored. Every engagement starts here.
Free self-assessment
How does your clinic actually score today?
Patient acquisition, consult conversion, operational flow and compliance — you will see where your largest gap sits and what that implies.
1 of 10
Pick the answer that is true today, not the one you are working towards.
Your Clinic Audit — scorecard
Self-assessed0/100
Evear target
The marker on each bar is the level we aim a practice at. Twelve operating areas are scored in the full audit; this is four of them.
What this says
Your weakest area
Want the written version?
We can email your score, an answer-by-answer summary, and the three priorities we would tackle first.